Refund policy

Return & Refund Policy

At Irie Vybyz Customs, each item is made to order and customized specifically for you. Because of the personalized nature of our products, we have the following policies in place:

All Sales Are Final on Custom Orders

All custom and personalized items are final sale and not eligible for returns, refunds, or exchanges once production has begun.

Custom items include (but are not limited to):

  • Custom apparel (t-shirts, hoodies, jackets)

  • Custom tumblers and drinkware

  • Custom shoes

  • Event bundles and personalized sets

  • Items featuring names, photos, dates, teams, or custom designs

Design Approval Policy

  • A 50% non-refundable deposit is required before any design work begins.

  • Each custom order includes:

    • One initial design

    • Up to two mockups

  • Mockups are delivered within 48 hours of the final consultation message.

  • Production does not begin until final design approval is received.

  • Once approved, no changes can be made.

Production & Shipping Timeline

  • Custom orders typically ship 7–10 business days after final design approval.

  • Timelines may vary based on order size, season, or material availability.

  • Rush orders may be available for an additional fee and must be approved prior to production.

Refunds for Errors or Damage

We will gladly correct or replace an item if:

  • The item arrives damaged

  • There is a printing or production error on our part

To be eligible:

  • You must contact us within 48 hours of delivery

  • Include clear photos of the issue

  • Items must be unused and in original condition

Approved replacements will be remade and shipped at no additional cost.

Non-Refundable Situations

We do not offer refunds or replacements for:

  • Incorrect size selection

  • Color differences due to screen or monitor variations

  • Spelling errors approved in the final mockup

  • Design changes requested after approval

  • Wear and tear after use

Reorders

Yes — you may reorder custom designs in the future.
Please note: pricing and turnaround times may vary at the time of reorder.

Contact Us

For questions about your order or this policy, please contact us at:
📧 support@irievybyz.com